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Hotel Reservation FAQ (Frequently Asked Questions)

Q: How do I make a hotel reservation for China?

There are several simple steps:

Step 1:  Request for Quote

Please use our Reservation Form or or send us your reservation request direct by email or fax. You simply fill in the reservation form which is linked to each published Hotel! For an urgent Reservation (less than 3 days before check-in date) you also can call our Reservation Hotline at 86-10-5166 1575 or 5869 9359. 86 is the country code for China, 10 is the city code for Beijing, where our reservation office is. Request for quote is no-cost and non-obligation to you. In addition, we do not ask for any credit card or payment details upfront.

Your reservation order should include the following details:

  1. Name of your preferred Hotel, and whether you accept any comparable alternatives.
  2. Check-in & Check-out date
  3. How many rooms you wish to reserve, for how many guests
  4. Room type, (single/twin/double or triple bed room, suite, connected, etc.)
  5. Complete guest names, (incl. title Mr.,Mrs., etc.)
  6. Your contact details (Tel, Fax, E-mail)
  7. Special Requests, if any (airport pick up, etc.)

Step 2: Wait for Quote

Usually our staff will attend to your request within 1-2 business days. In his or her reply, our staff will offer you a complimentary, temporary reservation and give you a cancellation deadline by which to respond. This means you will have time to think about your options, shop around and decide.  Also if you have to change your travel plan you may cancel your reservation without any obligation.  You don't have to do anything in particular if you do not want to accept our offer, but we surely would appreciate the courtsey of a reply. The deadline is usually one week before your check-in date, or two weeks after the quote, which ever comes first.

Step 3: Accept the Quote and Pay

If you accept our offer, you must respond to confirm and arrange payments in most cases by the specified deadline. If you don't the temporary reservation will expire automatically after the deadline.  All hotel rates you get from our staff are specially negotiated rates exclusive for CBW.com visitors and are usually about 30-50% below the hotels rack rate. They can not be combined with other offers, such as airline employee discounts.   You only can enjoy these rates and offered benefits if your reservation is made through our website!  If you don't like our offer, we encourage you to shop around.   We do not offer price matching.

We accept one of the following payment methods:

a. Check drawn:
A check drawn from a U.S. bank, payable to ASM Overseas Corporation, mail to 2434 W.MainSt. Suite 102,Alhambra.CA 91801-1658. Please advise by e-mail that your check is in the mail. It usually takes 5 days to clear, excluding the mailing time.

b. T.T.

You must send by Fax a copy of the wire transfer Receipt to our Beijing office at 86-10-5900 2947(fax number) to keep us notified in time. It usually takes 3 banking days to reach us.

c. Credit card 

Charge by credit card (Visa/Master card or American Express)
Print out the form at /creditcard.html or request it by phone 1-626-458 8009, 458 8434 if you can't access the Internet. Fill out the form, sign and fax it to our Los Angeles office at 1-626-458 8009, 458 8434.

d. Cash

Pay with cash if you have access to our Beijing or Los Angeles office. By appointment only. Please call first.

 

e. Western Union:

You can arrange payment to us through Western Union's Agent in your area with Cash.
You can also pay by your Credit Card on line at Western Union's web site at: http://www.westernunion.com

f. Money Gram:
You can arrange payment to us through  Money Gram's Agent in your area with Cash. You can also pay by your Credit Card on line at Money Gram's web site at: https://www.emoneygram.com

Step 4: Receive final confirmation, check in at the hotel with your passport

After the payment is received, you will get a final confirmation e-mail (or fax if you request) from our reservation staff, confirming with you all the reservation details one more time.  We usually do not issue vouchers and you will be checking in at most of the hotel with just your passport as a prepaid customer. At certain other hotels, you will not need to prepay and you can pay at the hotel when you check in.   You will be instructed by our reservation staff regarding the details.

Step 5: Enjoy your trip!

Q: I'm not really sure where I want to stay.   Can you suggest some hotels other than what I indicated in the form?

Of course.  Our knowledgeable staff can always suggest some better alternatives, such as comparable hotels in similar location, quality but with a lower price; or a better hotel at the same price.  It is up to you to decide which hotel you would like to take.

Q: I'm not going to travel right away.   How far ahead in advance should I book a hotel?

During special events such as the Canton Fair or during a peak season,   many hotels are fully booked one week in advance.  Also, the hotel price will vary dramtically before, during and after the events.  For example, a modest 3-star hotel near the Canton Fair Grounds in Guangzhou will increase from $40 to $100 during the Fair.  We recommend you make your reservation one month ahead for peak seasons or major events, two weeks ahead for slow seasons.

Q: What if I suddenly need to change or cancel my reservation after I pay?

Please read our Terms of Usage carefully before you take our offer.

Q: What if I need to check out early or change hotels after I check in?

Yes, you can change your hotel if you don't like it when you check in.   However, any changes much go through us.  We will refund you or charge you more (with your permission) for any difference in the total amount due.  The $25.00 administration fee applies unless we offer to waive it under certain circumstances.

What does your price include?

The price we quote is always in U.S. dollars unless specified otherwise, and includes the hotel tax or service charge (15 to 20%).  It often includes a free breakfast too.  The hotel may ask for a deposit against incidental charges, such as telephone, laundry service, etc.  The amount varies from hotel to hotel.

How do I pay you?

We offer you 6 payment options. Please choose one that is the most convenient for you.

  1. Credit Card:
    At present we accept Visa, Mastercard or American Express only.

    (1). Please print out Credit Card Charge Authorization Form at /creditcard.html If this is not working, please request the form by email. we will send it to you right away).

    (2). Then fill out the above mentioned Form and have the card holder himself or herself sign the authorization signature.

    (3).Send by email to hotel@cbw.com AND by FAX 1-626-458 8434 to our U.S. head office, the following items:

    a).Signed Credit Card Charge Authorization Form

    b).Photo copy of your credit card (both Front and Back sides).

    c).Photo copy of your passport

  2. Bank Telegraphic Transfer (T.T.) :

    Please send your payment to National city Bank of New York Account:Also please
    send by Fax a copy of the wire transfer Receipt to our Beijing office at 86-10-5900 2947 (fax number) to keep us notified in time.

    1). Overseas USD Payment
    First name: HUI YI
    Last name: HSIAO
    Beneficiary Bank Name: Citibank(China)Co.,Ltd
    SWIFT Code: CITICNSX
    Account No.: 160 103 1996

    2). Overseas EUR Payment
    First name: HUI YI
    Last name: HSIAO
    Beneficiary Bank Name: Citibank(China)Co.,Ltd
    SWIFT Code: CITICNSX
    Account No.: 160 103 2003

    3) Bank of China Account
    Bank Address: No.2 Chao YangMenNeiDaJie, DongCheng District, Beijing, China
    Overseas USD Payment
    First name: HUI YI
    Last name: HSIAO
    Beneficiary Bank Name: Beijing Branch
    SWIFT Code: BKCH CN BJ 110
    Account No.: 4014 4020 1880 0607 91

    4).
    China Merchants Bank
    Bank Address: International Financial Center A, 156 Fuxingmen Nei Street, Beijing 100031
    First name: HUI YI
    Last name: HSIAO
    Beneficiary Bank Name: China merchants Bank, Beijing Branch
    SWIFT Code: CMBC CNBS 201
    Account No.: 4014 4020 1880 0607 91
    International BankĄ¯s Name Wachovia Bank, National Association, New York Branch
    SWIFT Code PNBP US3N NYC

    Bank address:
    1//F, Tower 1, Bright China Chang-an Building No.7, Jianguomennei Avenue ChangAn district Beijing 100005

  3. Western Union:
    You can arrange payment to us through Western Union's Agent in your area with Cash.
    You can also pay by your Credit Card on line at Western Union's web site at: http://www.westernunion.com
    When you pay by Western Union, please pay to:
    Name:  Albert Lai
    Address:  Jian Wai SOHO, Building 11# 1701, Chaoyang District,Beijing, China 100022

    If you arrange payment through Western Union, please send us by FAX and E-Mail the following information. 

    1). Sender's Name. ( your person arranged the payment )
    2). Sender's City and Country Name.
    3). Sender's Address and Phone Number
    4). Payment Control Number (ten digits)

    ( We won't be able to receive the payment or trace the payment without above important information ).

  4. Check
    Or you can pay by check drawn on an American bank in U.S. dollars,
    and mail to ...

  5. Cash
    You can also pay by cash in person,
    either at our Beijing branch office or U.S. head office.  Please make an appointment first.

    ( In Beijing please call 86-10-5166 1575, 5869 9359 . In Los Angeles, USA, please call 1-626-458 8009 )

  6. Money Gram
    You can arrange payment to us through  Money Gram's Agent in your area with Cash. You can also pay by your Credit Card on line at Money Gram's web site at: https://www.emoneygram.com When you pay by Money Gram , please pay to:
    Name:  Albert Lai 
    Address: Jian Wai SOHO, Building 11# 1701, Chaoyang District,Beijing, China 100022
    If you arrange payment through Money Gram, please send us by FAX and E-Mail the following information. 

    1). Sender's Name. ( your person arranged the payment )
    2). Sender's City and Country Name.
    3). Sender's Address and Phone Number
    4). Payment Control Number (ten digits)

    ( We won't be able to receive the payment or trace the payment without above important information )

Can I pay to the hotel directly when I check in?

Usually, no.  You are paying us, ASM Overseas Corporation, to qualify for the special discount.  If you pay at the hotel, you will be treated as a walk-in customer and must pay whatever rate they want to give you.  Only with certain partner hotels you may pay when you check in at the hotel.  Please follow our reservation staff's instruction.

How do I know whether you guys are real and I'm really getting a reservation?

This is a question easy to answer but tought to prove since everything is "virtual." ASM Overseas Corporation is a part of the ASM (Asia System Media) group , a well-known media company in North America which publishes the Chinese Yellow Pages and organizes the annual China Expo.  We have been doing online hotel reservation for several years now and saved many customers some significant dollars. Occasionally we make a mistake somewhere like all humans do, but we always try to make it up to our customers.  And we never intentionally take the money and run.

Under the U.S. consumer law, you are 100% protected if we cheat you with a bogus reservation.  That is one of the reasons we encourage you to use a credit card to make your payment.  Also, just in case your credit card numbers was stolen and misused, your maximum loss is $50 because the credit card company will cover the rest.   By the way, in our 5 years of operation online we have not encountered such an incident.

Q: I still have some questions.  Whom can I ask?  Can I talk to a live person?

At any time if you have any hotel or travel reservation questions the quickest way to reach the reservation department is by e-mail to

If you want to talk to someone, please call our Beijing Office at 86-10-5166 1575, 5869 9359 . If you are having problems e-mailing or faxing to Beijing or California Office, you may call our U.S. Office at (1) 626-458-8009.

Please take a survey.

Finally, please take a survey after your trip, so we will learn how to improve our service, as well as refine our list of partners.  If you are treated not very nicely in a certain hotel, do please let us know.  We review the hotels' quality continuously and may consider to drop some if they do not meet their claim of quality and service level.

Thank you!  (The end.)

 

This page was last updated on FEB. 16, 2005.