Survey

Dear Sir./Madam.

Holiday greetings from ASM Overseas Corporation. In the past you have indicated an interest in our online CBW Hotel Reservation. We would like to thank you for that interest and we are very pleased to announce the expansion of our reservation service included hotels in Hong Kong and Taiwan. In addition, we now also offer airport transfer, local tours, personal guide and interpretation, and flower delivery services in mainland China, Hong Kong, and Taiwan.

We are looking forward to provide you to improve our services in this 21 Centuries, we'd like to ask you for spare a few minutes to fill out the following survey form. Your comments will greatly help us to pinpoint the areas for improvement and will be used for that purpose solely. Your name and other personal information will not be sold, bartered or disclosed to any third party under any circumstances.

To show our appreciation of your time and suggestion, we will randomly pick 5 participants to receive a gift of your choice: A: Free airport pick up and transfer in Beijing, B: Free one day tour in Beijing for one person, or C: A gift basket of $50 retail value. In order for us to reach you in time, please make sure that you give us a correct E-mail address.

  • How did you know about our service?
    Search engines
    Other web sites
    Friend's recommendation
    From CBW site
  • Do you use other online reservation service?
    No If yes what are they?
  • How would you rate CBW's hotel reservation?
Content Excellent: Good: Average: Poor: Very Poor:
Ease of use Excellent: Good: Average: Poor: Very Poor:
Hotel selection Excellent: Good: Average: Poor: Very Poor:
Promptness in reply Excellent: Good: Average: Poor: Very Poor:
Accuracy in handling Excellent: Good: Average: Poor: Very Poor:
Payment options Excellent: Good: Average: Poor: Very Poor:
Overall impression Excellent: Good: Average: Poor: Very Poor:
  • What is the main reason that you did not accept our reservation offer?
Price too high Selection too narrow Time too short
Language barrier Payment options too limited Trip cancelled
Uncomfortable with online reservation in general
Uncomfortable with advanced payment
Uncomfortable dealing with an unknown company

Others (Please elaborate.)